Remote Operations Support

Remote administrative and customer support for wellness studios

Keep your providers fully booked and your clients cared for with dependable front desk systems, responsive communication, and campaign-ready content support.

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Services

Operational support that removes daily friction

  • Front Desk Operations

    Mindbody schedule management, cancellations, waitlist flow, and daily studio readiness for high-volume wellness teams.

  • Client Communication

    Friendly, high-context support over phone and email with fast resolution and accurate follow-through.

  • Content + Campaign Support

    Canva and Constant Contact production for recurring promotions, service education, and booking reminders.

Featured Work

Promotional graphic announcing a member-only savings event to increase off-peak bookings
Booking update post helping clients self-serve appointment availability without calling the front desk
Social proof graphic featuring client testimonials used to build trust with new prospects
  • 3+ yearsrunning front desk operations for a high-volume wellness studio
  • 50+ calls/dayhandled with consistent client follow-through and de-escalation
  • 8+ providerscoordinated in Mindbody with proactive schedule balancing

Testimonials

Trusted by high-volume wellness teams

  • Caitlin keeps our schedule full and our front desk calm. Client response time improved by 40% in her first quarter.

    Studio Manager - Elements Massage Beverly

  • Her availability campaigns consistently filled open slots within 24 hours. She is reliable, thoughtful, and organized.

    Operations Lead - North Shore Wellness Team

  • From intake calls to follow-up messaging, Caitlin elevated the client experience and reduced repeat questions.

    Owner - Boutique Recovery Studio

Businesses supported

  • Elements Massage Beverly logo
  • North Shore Wellness Team logo
  • Boutique Recovery Studio logo