Remote Admin + Customer Support

Reliable remote support for busy service-based teams

Caitlin Britten brings 3+ years of high-volume front desk experience across scheduling, client communication, payment processing, sensitive records, and campaign-ready content support.

Contact Caitlin View resume

Hire For

Administrative support that protects the client experience

  • Scheduling & Calendar Management

    Mindbody schedule management, appointment changes, waitlist flow, and daily calendar coverage for busy service teams.

  • Client & Customer Support

    High-volume phone and email support with calm issue resolution, accurate follow-through, and careful handling of sensitive details.

  • Admin & Campaign Support

    Data entry, payment processing, record keeping, Canva graphics, and Constant Contact campaigns that keep operations moving.

Proof of Work

Promotional graphic announcing a member-only savings event to increase off-peak bookings
Booking update post helping clients self-serve appointment availability without calling the front desk
Social proof graphic featuring client testimonials used to build trust with new prospects
  • 50+ calls/daytriaged across client questions, payments, scheduling, and complaints
  • 8+ providerscoordinated in Mindbody with proactive schedule balancing
  • Remote-readydedicated home office, high-speed internet, and service-team experience

Tools + Strengths

Ready to step into the systems teams already use

  • Mindbody
  • Constant Contact
  • Canva
  • Google Workspace
  • Microsoft Office
  • POS & payment processing
  • Data entry
  • HIPAA privacy standards

References

Professional references available

  • Front desk reliability, scheduling accuracy, and calm client communication.

    Manager reference - Available upon request

  • Mindbody scheduling, payment processing, opening and closing procedures, and daily follow-through.

    Operations reference - Available upon request

  • Reliability, discretion, and steady client care in high-volume service environments.

    Client care reference - Available upon request

References available upon request.