Resume

Caitlin Britten

Remote administrative and customer support specialist with 3+ years in high-volume wellness operations, plus earlier experience managing detailed parent communication, records, and compliance in early education settings.

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Hiring Snapshot

  • 50+ calls/dayhandled with scheduling, payments, triage, and complaint resolution
  • 8+ therapistsscheduled in Mindbody while keeping calendar gaps low
  • Remote-readydedicated home office, high-speed internet, and independent daily workflow

Core Competencies

Administrative and support skills

  • High-volume call triage
  • Calendar management
  • Scheduling coordination
  • Customer issue resolution
  • Data entry
  • Record keeping
  • HIPAA privacy standards
  • Payment processing

Software

Tools

  • Mindbody
  • Constant Contact
  • Canva
  • Microsoft Office
  • Google Workspace
  • POS systems
  • Facebook
  • Instagram

Experience

Professional experience

Nov 2022 - Jan 2026

Receptionist / Administrative Assistant

Elements Massage, Beverly, MA

  • Answered 50+ inbound calls daily, triaging inquiries, processing payments, and resolving complaints before they escalated.
  • Managed daily scheduling for 8+ massage therapists in Mindbody, keeping the book full and appointment gaps low.
  • Handled sensitive client records and ran opening/closing procedures independently.
  • Managed daily social media posting and built email campaigns in Constant Contact and Canva.

Jul 2019 - Oct 2022

Lead Educator & Administrative Support

Early Childhood Education Centers, North Shore, MA

  • Tracked detailed progress, health, and behavioral records for 15+ children at a time.
  • Delivered sensitive parent updates daily, including behavioral concerns and health issues, with patience and care.
  • Maintained compliance with state regulations and organizational safety standards.
  • Helped plan and adjust daily classroom programs as schedules and priorities shifted.

Education

North Shore Community College

Associate of Science, Early Childhood Education and Teaching

Certifications

Licenses and training

  • EEC Certification, Massachusetts Department of Early Education and Care
  • OSHA Safety Training, OSHA Safety Training Institute