About
Caitlin Britten
Remote administrative and customer support specialist with 3+ years in high-volume service environments.
I work from a dedicated home office in Peabody, Massachusetts and bring steady daily execution to teams that need help with scheduling, client communication, payment processing, sensitive records, and campaign support.
My background combines wellness front desk operations with early childhood education experience, so I am comfortable handling detailed records, shifting schedules, sensitive conversations, and follow-through when people need calm, clear support.
Core strengths
Scheduling and provider flow
Mindbody calendar management, waitlist prioritization, and appointment optimization for multi-provider studios.
Client communication
High-volume call handling, service guidance, parent/client updates, and calm issue resolution that protects trust.
Administrative follow-through
Payment processing, record keeping, HIPAA-aware privacy habits, opening and closing procedures, and campaign production.
References
Professional references available
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Front desk reliability, scheduling accuracy, and calm client communication.
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Mindbody scheduling, payment processing, opening and closing procedures, and daily follow-through.
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Reliability, discretion, and steady client care in high-volume service environments.
References available upon request.