About
Caitlin Britten
3+ years running the front desk for a high-volume wellness studio, balancing scheduling, inbound calls, client education, and campaign execution.
I work from a dedicated home office in Peabody, Massachusetts and support wellness businesses that need steady daily execution without adding onsite overhead. My background combines customer care, process consistency, and creative production in Canva and Constant Contact.
Core strengths
Scheduling and provider flow
Mindbody calendar management, waitlist prioritization, and appointment optimization for multi-provider studios.
Client communication
High-volume call handling, service guidance, and calm issue resolution that protects retention.
Content and campaign production
Social graphics, booking updates, and email campaigns that keep audiences informed and engaged.
Testimonials
Trusted by high-volume wellness teams
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Caitlin keeps our schedule full and our front desk calm. Client response time improved by 40% in her first quarter.
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Her availability campaigns consistently filled open slots within 24 hours. She is reliable, thoughtful, and organized.
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From intake calls to follow-up messaging, Caitlin elevated the client experience and reduced repeat questions.
Businesses supported
