About Me
Caitlin Britten
Remote Administrative & Customer Support Specialist
I have spent 3+ years as the operational backbone of a high-volume wellness studio. Every day involves 50+ inbound calls, complex scheduling for 8+ providers in Mindbody, client de-escalation, and daily marketing production in Canva and Constant Contact.
My early childhood education background trained me to keep detailed records, communicate with a wide range of people, and stay calm when things shift fast. I work from a dedicated home office in Peabody, MA and I am ready for a remote W2 role immediately.
Skills & Tools
What I Work With Daily
Scheduling & Operations
Mindbody, calendar management, appointment triage, POS payment processing, and opening/closing procedures.
Digital Marketing
Daily social media posting (Facebook, Instagram), email campaigns in Constant Contact, and graphic design in Canva.
Client Support
50+ inbound calls daily, complaint resolution, HIPAA-compliant record keeping, and client de-escalation.
Quick Facts
- 3+ years, high-volume wellness environments
- Dedicated home office, Peabody MA
- A.S. Early Childhood Education, NSCC (2022)
- EEC Certification, Massachusetts Dept. of Early Education
- OSHA Safety Training certified
- Mindbody, Canva, Constant Contact, MS Office, Google Workspace
- Authorized to work in the US for any employer